Notice Regarding Overdrive Media Console and iOS7 Upgrade

The recent release of iOS7 for Apple iPads, iPhones and iPods has created some problems for users of Overdrive eBooks on those devices.  Users who have upgraded their Apple devices to iOS7 may find that the Overdrive Media Console App fails the first time they open it post upgrade.

Overdrive has supplied some early information about resolving this problem for any users who may have encountered it.  The following is information the library received from Overdrive today:

Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.

When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.

We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.

Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

We apologize for the inconvenience.

OverDrive's Partner Services